Francine Umulisa

Francine Umulisa is currently the Head of Culture Transformation taking charge of the Culture portfolio at BK and the process to design initiatives aimed at transforming and sustaining the Bank’s ‘targeted culture.

Francine has extended Banking experience of more than 13 years and has been with the Bank of Kigali since March 2020. Her areas of expertise range from Customer Experience, Total Quality Management, Corporate Communications, Marketing and operations.

She holds a Masters’ Degree in International Business Management, From Oklahoma Christian University, a Bachelor’s Degree in Business Administration from the (former) School Finance and Banking in Kigali, a certification in Leading Successful Change by INSEAD School of Business and the school of Excellence in professional banking.

Positions held range from customer Experience Manager, Culture Project Manager and Culture Senior Manager. Her interests range from Strategy, Project Management and the future of work.