Monique P.

Monique Poehls is an experienced people leader with a diverse background in customer service, team management, and performance management across various sectors, including banking and social development. Currently serving as a People Leader at the Bank of New Zealand since November 2022, Monique previously held the position of Technology People Lead at the Ministry of Social Development, where leadership in an agile environment was emphasized. With a significant tenure at Air New Zealand, Monique advanced through several roles, including Cabin Crew Team Manager, focusing on team leadership, training, and enhancing customer experiences. Complementing this experience, Monique held management positions in the travel industry, demonstrating strong skills in stakeholder engagement, recruitment, and commercial acumen. Monique's educational background includes studies in travel and tourism.