Paulo Barreto is an experienced IT professional with a strong background in operations and governance. Currently serving as the IT Ops and Governance Coordinator at banQi since April 2022, Paulo previously held several key positions at Qualicorp from January 2015 to April 2022, including leading Field Service, Service Desk, and Asset Management teams, overseeing over 3,500 assets. Their career began as a Change Management Specialist at Qualicorp, where Paulo developed and implemented change management processes, conducted audits, and created executive reports using BI tools. Paulo's earlier experiences include roles at CVC Brasil and Claro Brasil, focused on change management and communication during change committees. Paulo began their career at Spring Wireless, where responsibilities included project deployment and database corrections. Paulo holds a Bachelor's degree in Technology in Management Processes from Anhanguera Educacional and has a background in technology from Impacta Tecnologia.