Carmen Bonfante Araque

Customer Success Engineer at BanyanOps

Carmen Bonfante Araque has worked in the IT industry since 2012. In that year, they began working as a Quality Assurance Representative at BILATERAL. In 2016, they moved to Sutherland, where they worked as a Technical Support Specialist. In 2019, they joined SYKES as a Support Engineer, where they provided technical and functional support for Cisco Content Security Devices. In 2021, they began working at Nub7/8 as a Technical Onboarding Specialist Cisco Security. Currently, they work at Cisco as a Security Consulting Engineer and at Banyan Security as a Customer Success Engineer.

Carmen Bonfante Araque has a Bachelor's degree in Systems Engineering from the Universidad Autónoma del Caribe, which they completed in 2019. Carmen also has a Bachelor of Technology in Computer Technology/Computer Systems Technology from the same university, which they completed in 2014. Carmen is currently pursuing a Master's degree in Project Management from CEUPE - Centro Europeo de Postgrado y Empresa, which they began in 2021.

In addition to their formal education, Carmen has obtained numerous certifications. These include a Curso ITIL® 4 Foundation from IT Institute in 2022, BCS 3.0 Delivery Enablement from Cisco in 2022, Curso Scrum Fundamentals from It Institute in 2022, ONEx Agile Fundamentals from Cisco in 2022, Professional Services Engineer Green Belt from Cisco in 2022, CX Baseline Training from Cisco in 2021, Scrum Fundamentals Certified (SFC) from SCRUMstudy - Accreditation Body for Scrum and Agile in 2021, Protecting Against Malware Threats with Cisco AMP for Endpoints from Cisco in 2021, Windows Server 2012 R2: Configure and Manage Active Directory from LinkedIn in 2021, Cisco Application Centric Infrastructure - ACI from Udemy in 2021, AWS Certified Cloud Practitioner -2020 from Udemy in 2020, Banking Industry Jumpstart from IBM in 2020, IBM Agile Advocate and IBM Agile Explorer from IBM in 2020, Security and Privacy by Design Foundations from IBM in 2020, ISO 27001 Lead Auditor - Information Security Certification from IRCA | International Register of Certificated Auditors in 2021, Cisco Certified DevNet Associate from Cisco in 2022, AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in 2022, and Cisco Certified Specialist - Security Core from Cisco in 2021.

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Timeline

  • Customer Success Engineer

    October, 2022 - present

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