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Spencer Carlson

Senior Customer Support Analyst II at Basys

Spencer Carlson has a strong background in the field of business analysis and quality assurance, with extensive experience in the software industry. They have worked at basys, LLC and basys, inc. throughout their career.

Starting in 2003, Spencer worked at basys, LLC as a Senior Quality Assurance Specialist/Quality Control Specialist. In this role, they were responsible for ensuring that various software programs and documentation met company standards through the creation and execution of test cases.

During their time at basys, Spencer also served as a Senior Business Analyst, where they elicited, documented, and analyzed business requirements. They played a key role in determining and implementing solutions for customer installations and software upgrades. Additionally, they were involved in mapping data conversions for new customers and conducting user acceptance testing.

Prior to working at basys, LLC, Spencer held roles at basys, inc. From 1993 to 1997, they worked as a Quality Control Specialist, ensuring that software and documentation enhancements met company standards. They also served as a Product Coordinator from 1997 to 2000, where they coordinated product design, directed software testing, and oversaw new releases. From 2000 to 2003, Spencer worked as a Product Manager, where they led beta testing, oversaw new release and monthly training classes, and provided product support.

Throughout their career, Spencer has gained proficiency in various tools and technologies, including Rally, Microsoft Word, Excel, Outlook, and SQL Server 2005. They have experience with different development methodologies such as Scrum and Waterfall.

Overall, Spencer Carlson has a wealth of experience in business analysis, quality assurance, and product management within the software industry.

Spencer Carlson received their Bachelor of Arts degree in Economics from Stanford University. Additionally, they obtained the certification of Certified Tester, Foundation Level from the American Software Test Qualifications Board, Inc.

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