Helen Pao

Helen Pao currently serves as the ServiceNow Customer Solutions Design Lead at Idaho National Laboratory, overseeing a team of five ServiceNow Process Analysts to enhance various IT services while aligning with ITIL governance. Previously, Helen held roles as a ServiceNow ITIL Process Analyst and a ServiceNow Implementation Specialist, focusing on ITIL implementation and process optimization. At Holiday Inn Club Vacations, Helen progressed through multiple positions, including Head of Corporate Technology, IT Project Manager II, and IT Scrum Master, driving technology initiatives and enhancing customer experiences. Helen earned a Master of Science in Human Resources and holds both a Bachelor of Science and an Associate of Arts from the University of Central Florida and Santa Fe College, respectively.