Travel Assistance Coordinator - U.s.

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. Why? Because for far too long travel insurance has focused on the company, not the customer. But we’re changing that. How? By connecting travelers to customized insurance solutions that deliver the right insurance at the right price — right where and when they need it.

about you: We're looking for a Travel Assistance Coordinator to help us in our mission. Stop reading now if you don’t love a challenge, helping others, travel, sales, partnerships, tech, and smart strategy—not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation and technology and want to work from home. This is not a 9-5 job. Because emergencies don’t follow timetables, we provide these essential services 24 hours a day, 7 days a week.  Travel Assistance Coordinators also work with our insurance partners and affiliates, so understanding insurance lingo and practices is a must.  

Specifically, we’re looking for someone who can:

• Provide real-time help and support to travelers in potentially life threatening and non-life-threatening scenarios globally
• Identify problems, find solutions for customers – before, during and after travel
• Participate in establishing our assistance protocols
• Work emergency travel and medical assistance cases: medical contacts, referrals, emergency evacuations and transportation services, following established protocols
• Work in an international and domestic environment demonstrating a good understanding of geography and cultures globally
• Work with medical advisors, underwriters and claims operations to determine best outcomes based on policy coverages and patients’ needs
• Use your background to improve and build our excellent 24/7 customer, emergency travel and medical assistance services
• Be able to clearly document completed actions and future strategies through assigning next steps and follow-ups, to allow other team members to seamlessly pick up where you left off
• Contribute to process improvement, client onboarding and set up of services

essentials:

• Minimum of 1 year experience working in an international and domestic emergency assistance environment or equivalent
• Experience in travel or insurance with an understanding of industry terms and practices
• Experience in crisis management globally is a plus
• Love helping people and understanding that what you do makes a difference
• Bilingual? Incredible!

And, most importantly about your focus on impact: 

• Aims to surpass continually evolving and relevant goals for self-improvement and progress both professionally and personally

• Intentional when setting goals that are geared toward objectives that move the needle in a fast-paced environment

• Focuses on relationships that enable our mission of building a humanity-focused travel insurance company to bring people and the world together

hours of operation: We operate around the clock. This role may require working hours starting as early as 7:00 a.m. and ending as late as midnight, with one weekend day required as well as some rotating holidays.

benefits:

• You get your birthday off!
• Fully remote - work from anywhere
• Your international travel is covered by our insurance
• Local public holidays are acknowledged
• 28 days of paid time off
• 15 sick days
• 100% of your life insurance premium is covered
• 100% of your health, dental, and vision insurance premiums are covered