Paula Wolff is currently the Delivery & Customer Excellence Lead at Bayer Pharma SCM, where they oversee initiatives focused on customer experience. Previously, they held various roles in customer experience management and market research, including a position as Global Customer Experience Strategy Manager at Bayer and Market Research Consultant at YouGov Deutschland AG. Wolff holds a Master of Science in Research Master in Cultures of Arts, Science and Technology and a Master of Arts in Media Culture, both earned with distinction from Maastricht University, as well as dual Bachelor's degrees from RWTH Aachen University in Communications and English Studies. Their early career included internships in diverse sectors, enhancing their expertise in customer engagement and event management.
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