Joanne Holmes

Joanne Holmes has significant experience in the healthcare sector, currently serving as the Patient Experience Lead at Baywater Healthcare since June 2011. In this role, Joanne is responsible for managing internal and external complaints, ensuring compliance with industry regulations, and facilitating issue resolution. Joanne excels in communication across various levels, including Senior Management and emergency services, while also engaging directly with patients and their carers. Prior to this, Joanne worked as a Customer Service Operator at Air Products from May 2006 to 2011, where responsibilities included delivering outstanding customer service related to home oxygen services. Joanne's educational background includes attendance at Ruskin County High.