Kieran Hood

Kieran Hood has extensive work experience in technical support and management roles. Kieran started their career at Reactions Magazine, where they worked as a Researcher and Desktop Support, responsible for contacting companies and gathering email addresses. Kieran then joined StepStone as a 2nd Line Helpdesk Technician, providing technical support and managing office infrastructure. Kieran later worked at Dow Jones Factiva as a Technical Support Executive, resolving technical issues for clients and coordinating with their IT teams. Kieran then moved to Oxford University Press as a Technical Analyst, providing support and ensuring the functionality of the Oxford English Testing online platform. Currently, Kieran is working at Bazaarvoice as a Manager of the Technical Success Team, where they oversee technical support for large brands and retailers, maintaining strong client relationships and helping them achieve their goals.

Kieran Hood's education history includes a Bachelor of Science (BSc) in Computer/Information Technology Administration and Management from the University of Humberside & Lincolnshire, where they attended from 1995 to 1999. Additionally, they pursued a Bachelor's Degree in BSc Hons European Business and Technology from the Institut de Formation Internationale in Rouen, France, from 1997 to 1998.

In terms of additional certifications, Kieran has obtained the PRINCE2 Foundation certification in January 2015 and the ITIL foundation certification in January 2014. The institutions where they acquired these certifications are not specified.