Hardware Factory Operations Lead (hk/taiwan/shenzhen)

Who you are

We are looking for a Factory Operations Lead who has extensive experience leading teams in bringing up the manufacturing of new products to a high level of manufacturing performance and quality and maintaining this level of performance throughout a product’s life.  This is someone who has significant experience working on-site at electronic manufacturing facilities. The ideal candidate is someone who enjoys critical thinking and problem solving, can successfully partner with a wide variety of stakeholders and inspire confidence, and is willing to dive deep.

This role will be located in either Hong Kong, China or Taiwan.  A significant amount of this person’s time will be spent on-site at partner contract manufacturing facilities. 

In this role you will lead your team in the following areas:

• Own the on-site relationship between Stripe and its contract manufacturing partners. Develop a trusting relationship with the CM management and team to ensure that your experience will combined with deep insight into the workings of our partners.
• Ensure manufacturing partner preparedness for the mass-production ramp of  new products, working with internal program management, engineering, and quality teams and contract manufacturer teams.  
• Develop factory capacity and production models and plans to ensure forecasts can be met.
• Work with CM to complete line and fixture validation for PVT and mass-production. Ensure that CM has a plan in place to bridge process yield and UPH from development levels to sustained production targets.
• Lead CM team during sustained production, test, and pack-out.  Ensure clear reporting by CM of actual production numbers against the plan using best practice tools.
• Communicate regular forecast updates to CM and validate that the production plan can support the forecast. 
• Engage in forward planning with CM to ensure needed capacity is in place to meet future forecasts including line space, repeat fixture/test-station, and labor availability.  
• Ensure that contract manufacture is adhering to established and agreed upon IQC requirements and processes for components and sub-assemblies.
• Communicate feedback around quality and supply shortage issues with internal supply chain team and components vendors. 
• Facilitate seamless integration between contract manufacturer and freight forwarder for outbound shipments.
• Establish a process to return defective units to contract manufacturers for failure analysis and corrective action. Directly program manage FA activities for high priority issues. 

Minimum requirements

• 10+ years experience leading teams in the ramp and sustained production of products in high volume manufacturing.
• Fluency in Chinese and English.
• Possessing the interpersonal skills and experience needed to work with CM teams and management in a collaborative way to meet development schedules and mass-production deliveries.
• Experience working with and possessing knowledge of final assembly and test, pack-out, and SMT production processes. 
• Working knowledge and ability to interpret quality reports and material readiness reports, including materials clear to build files.
• Commitment to a disciplined cadence in communicating factory production and quality data using best practice tools, particularly by way of spreadsheets.

Preferred qualifications

• Experience working in consumer electronics.
• Experience with POS hardware development and manufacturing including knowledge of tamper-proofing systems, and components for POS devices. 
• Familiarity with payments hardware related technologies e.g. ICC, MSR, tampering zebra strips etc.