Hardware Operations Program Manager

Who you are

We are seeking a Hardware Operation Program Manager with extensive experience in hardware product development and high-volume manufacturing. Strong interpersonal skills to collaborate across internal and external cross functional teams are essential. In-depth understanding of program management, manufacturing process and contract manufacturer management is critical.

This role will be based in Hong Kong, China, or Taiwan depending on where we can find suitable talents. A significant amount of this person’s time will be spent on-site at partner contract manufacturing facilities.

What you’ll do:

• Lead the engineering and manufacturing teams and the CM to ensure material-in-house before the NPI builds (EVT, DVT) start. Conduct  line and fixture validation through the build, and complete the build report review after the build. 
• Ensure line readiness and complete line and fixture validation for PVT and mass-production. Ensure that the CM has a plan in place to bridge process yield and UPH from development levels to sustained production targets.
• Own the schedule of each manufacturing build both for sub-assemblies and FATP. Communicate clearly the dependency to other functional teams such as gerber, CAD/Dwg and FW/SW release.
• Own the ramp plan, immediate post ramp production plan and line equipment list at CM. Perform regular factory audits with other functional teams.
• Own the Capex budget for copy tools or fixtures in the PVT and Mass Production phase.
• Lead CM team during sustained production, test, and pack-out.  Ensure clear reporting by CM of actual production numbers against the plan.
• Communicate regular forecast updates to CM and validate that the production plan can support the forecast. 
• Engage in forward planning with CM to ensure needed capacity is in place to meet future forecasts including line space, repeat fixture/test-station, and labor availability.  
• Ensure that contract manufacture is adhering to established and agreed upon IQC requirements and processes for components and sub-assemblies.
• Facilitate seamless integration between contact manufacturer and freight forwarder for outbound shipments.
• Establish a process to return defective units to contract manufacturers for failure analysis and corrective action. Directly program-manage failure analysis activities for high priority issues.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 5+ years experience in high volume hardware product development with a focus on manufacturing. 
• Possessing the interpersonal skills and experience needed to work with internal cross functional and external CM teams and management in a collaborative way to meet development schedules and mass-production deliveries.
• Experience working with and possessing knowledge of final assembly and test, pack-out, and SMT production processes. 
• Commitment to a disciplined cadence in communicating factory production and quality data.
• Fluency in English and Chinese.

Preferred qualifications:

• Experience working in consumer electronics.
• Experience with POS hardware development and manufacturing including knowledge of tamper-proofing systems, and components for POS devices. 
• Familiarity with payments hardware related technologies e.g. ICC, MSR, tampering zebra strips etc.