Natalie Jones

Natalie Jones is an experienced professional in service design and transition management, currently serving as the Lead Service Design and Transition Manager at BCA UK since August 2022. Prior to this role, Natalie held various positions at RS Components, including Service Design & Introduction Manager, and worked as a Service Introduction Manager at Tata Consultancy Services. Natalie's extensive background at Boots UK spans from August 2006 to June 2020, where roles included Service Introduction Manager and Service Level Analyst, among others. Earlier in Natalie's career, positions at IBM included Total Quality Manager and Integrated Operational Manager, with initial experience as a Service Desk Analyst at Boots UK.