Joanna Reynolds

Joanna Reynolds is an accomplished customer experience professional with extensive expertise in the beauty industry. Currently serving as the Director of Customer Experience at Beauty Pie, Joanna has been pivotal in democratizing luxury beauty through innovative customer engagement strategies since June 2017. Prior roles include Senior Customer Experience Manager and Head of Customer Experience, where responsibilities encompassed team leadership, process automation, and customer journey evaluation. Prior experience at GLOSSYBOX involved managing customer experience operations across multiple markets, and at Marks and Spencer, Joanna developed strong communication skills and stakeholder relationships while advancing through various customer service roles. Joanna holds a Bachelor's Degree in Marketing from Liverpool John Moores University.