Leigh Birkbeck

Leigh Birkbeck is an experienced professional in customer experience and process improvement, currently serving as the Global Continuous Improvement Leader at BVI Medical since May 2023 and Regional Head of Digital Customer Operations for Europe at Capgemini since October 2021. With a strong background in consulting through CX Improvements Ltd, Leigh specializes in enhancing customer relationships and driving business transformation using Six Sigma methodologies. Past roles include Head of Customer Experience for American Express Global Business Travel, where Leigh led customer experience strategies across the EMEA and APAC regions, and European Director of Consumer Relations at Reckitt Benkiser, focused on significant consumer relations improvements. Leigh has educational credentials including a Level 5 Diploma in Business Administration and Management and certifications in Lean Six Sigma and Prince2 Project Management.