Kenya Truman

Director, Customer Service at Becker Professional Education

Kenya Truman has a diverse work experience in various companies. From February 2019 to March 2021, they worked at Becker Professional Education as the Director of Customer Service and later as the Director of Client Services. In these roles, they were responsible for managing and overseeing the Client Services department, including vendor activities, budgeting, evaluation of processes, and talent management. Kenya also supervised the Billing and Receivables, Business to Business Accounts Administration, and Ecommerce Operations Administration departments.

Prior to that, from March 2017 to March 2019, Kenya worked as the Manager of the Office of Ombudsman at Adtalem Global Education. From May 2010 to May 2012, they held the role of Manager of Student Services at Chamberlain College of Nursing LLC. Before that, they worked at the same organization as a Supervisor of Student Services, Student Service Advisor, and Online Academic Advisor.

Overall, Kenya Truman has a strong background in leadership, customer service, vendor management, budgeting, and talent development. Kenya has experience in various departments within the education industry.

Kenya Truman pursued their education at Western Illinois University. From 1995 to 1999, they studied Business Management at the university. Kenya later returned to Western Illinois University and earned a Master of Science degree in Community Health Education from 2001 to 2003. Additionally, Kenya obtained certifications in Diversity and Inclusion from Cornell University in May 2022, and in Diversity, Equity, and Inclusion in the Workplace from USF Corporate Training and Professional Education in May 2021.

Links

Timeline

  • Director, Customer Service

    March, 2021 - present

  • Director Client Services

    February, 2019