Denise Opland

Denise Opland has a diverse work experience spanning multiple industries. Denise is currently working as a Realtor at Peak Properties Group, where they joined in September 2021. Prior to this, they worked at Bedrock Detroit from 2020, initially as the Director of Information Technology Operations and then as a Team Leader in the Helpdesk department. In this role, they led a team of seven individuals, oversaw smaller scale projects, and implemented processes to improve efficiency and customer satisfaction. Before joining Bedrock Detroit, Denise worked at JACK Entertainment as a Service Desk Manager from 2016 to 2020. In this role, they managed a team of 10 technicians, established standards and procedures, and implemented methodologies to improve performance and customer satisfaction. Denise also has experience working at Quicken Loans as a Systems Analyst, Business Consultant, and Helpdesk Manager, where they administered ticketing systems, implemented process improvements, and provided support to end-users. Denise started their career in the United States Air Force, where they served as a Helpdesk Technician and later as a Training Technician.

Denise Opland obtained a Bachelor's degree in Business Administration and Management, General from Wayne State University in 2017. Denise also holds an Associates degree in Computer Information Systems from the Community College of the Air Force. In terms of additional certifications, Denise obtained the HDI Support Center Director certification from HDI in May 2023. Denise also holds a Real Estate Broker/Sales Agent certification from the Michigan State Board of Real Estate Brokers & Salespersons, obtained in September 2021. Furthermore, Denise has obtained the ITIL Foundation Level certification from PM Simplify in October 2019. Denise is also licensed by the Ohio Casino Control Commission (OCCC) and the Ohio Lottery Commission (OLC), although the exact dates of obtaining these licenses are unspecified. Denise's licensure by the Michigan Gaming Control Board (MGCB) is mentioned but no specific details are provided.