Carole Chemin

Carole Chemin is a seasoned professional with extensive experience in consumer services and customer relationship management. Since March 2018, Carole has been the Responsable Service Consommateurs & CRM at Beiersdorf, overseeing consumer service teams, defining customer relationship strategies, and managing key performance indicators. Prior to this role, Carole worked at Sodexo, focusing on client quality and incident management, and at Yoplait, where responsibilities included customer care management, call center supervision, and crisis resolution. Carole holds a Master's degree in E-CRM strategies from Sup Career Alternance by OMNES Education and has a strong educational background in administrative and commercial direction, as well as applied foreign languages.