Believe
Stephanie Vilchez is a Customer Support & Success Expert with extensive experience in customer experience management, marketing strategies, and community engagement across various companies including Convertedin, Artplan, and Shopee. In current and previous roles, Stephanie has implemented operations, structured processes, and developed customer acquisition and retention strategies. Proficient in analyzing customer journeys and market data, Stephanie creates insightful dashboards and reports that inform strategic actions. Stephanie's educational background includes a Bachelor's degree in International Relations from Pontifícia Universidade Católica do Rio de Janeiro and multiple certifications in marketing and customer experience.
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Believe
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Believe is a world leading digital music company, helping artists and labels to build their audiences and careers, at all stages of their development, in their local markets, with expertise, respect, fairness and transparency. It is a best in class technology organization, providing global distribution and digital marketing services to its partners, with more than 1,200 professionals and offices in 45 countries. Believe owns several brands, labels and companies, including Believe Distribution, TuneCore, Nuclear Blast, Naïve and Allpoints. Believe is part of the Next40, won the Europe's Allstar 2019 Company of the Year, and won the « Grand Prix » of France 2020 Future Unicorns.