Stephanie Vilchez

Stephanie Vilchez is a Customer Support & Success Expert with extensive experience in customer experience management, marketing strategies, and community engagement across various companies including Convertedin, Artplan, and Shopee. In current and previous roles, Stephanie has implemented operations, structured processes, and developed customer acquisition and retention strategies. Proficient in analyzing customer journeys and market data, Stephanie creates insightful dashboards and reports that inform strategic actions. Stephanie's educational background includes a Bachelor's degree in International Relations from Pontifícia Universidade Católica do Rio de Janeiro and multiple certifications in marketing and customer experience.