Nicola Tansley

Nicola Tansley currently serves as the Director of Service Delivery Management and CX at Bell Integration, overseeing customer experience and service delivery strategies to enhance operational excellence. Prior to this role, Nicola held the position of Senior Director for Customer Success and Professional Services in Europe at Uniphore, focusing on professional services and customer experience in the conversational AI sector. Previous experience includes leading customer success and project delivery at Red Box, managing service delivery for IBM’s European operations, and undertaking complex project management roles within IBM for over 17 years. Nicola holds a Bachelor's degree in Politics and History from The University of Manchester.