Susan Hilliard

Susan Hilliard has a diverse work experience spanning over two decades. Susan is currently the Director of Operations and Service Delivery at Bell Techlogix, Inc., where they focus on customer service, customer relations, leadership, decision making, and critical thinking. Additionally, they lead the Deskside and Asset Management Support team to achieve operational metrics and client satisfaction standards.

Before joining Bell Techlogix, Susan served as the Director of Client Operations at Xerox from 2015 to 2021. In this role, they received the Xerox CEO Club Award for leading improvements to operations and work processes. Susan managed client services contracts, built strategic client relationships, and ensured operational excellence.

Prior to Xerox, Susan held the position of Director of Operations at Open Door Consulting & Management Services for a brief period in 2015. Their responsibilities included customer service and delivery management, setting SLAs and KPIs, and building customer relationships.

From 2008 to 2015, they served as the Director of North American Operations at ITpreneurs. Susan developed and managed the Certified Instructor Program and Master Trainer Program, recruiting and evaluating over 150 certified trainers. Susan also oversaw credentialing, accreditation, and certification processes.

Earlier in their career, Susan worked as an Operations Manager at itSM Solutions LLC and as a Paralegal to the City Attorney of Lexington, NC at Smith Law Firm, PLLC. Susan also served as a Safety Program Training Manager at PPG Industries.

Throughout their career, Susan Hilliard has demonstrated strong leadership, customer-focused approach, and a track record of achieving operational excellence.

Susan Hilliard attended Saint Leo University from 2011 to 2015, where they earned a Bachelor's degree in Business Administration and Management. In addition to their degree, they obtained certifications as a Certified Paralegal from the State of North Carolina and as a KT Foundation from Kepner-Tregoe. The specific months and years of when they obtained these certifications are not provided.