Shauna H.

Shauna H. is an experienced professional in customer care, currently serving as the Head of Customer Care at Bellway Homes since April 2020, where responsibilities include improving customer satisfaction and managing customer-related issues. Prior to this role, Shauna held various positions at Taylor Wimpey plc from September 2010 to April 2020, starting as a Customer Service Administrator and advancing to Customer Relations Manager and Customer Support Manager, overseeing teams and ensuring high standards of service delivery. Earlier experience includes serving as a Customer Liaison Officer at Connaught PLC, where Shauna led a team in tenant relations, and a role as a Prison Custody Officer at Serco. Shauna H. holds educational qualifications from Intec Business College and Hanham High.