Ashley Marshman

Ashley Marshman is an accomplished leader in customer service and operations, currently serving as Head of Customer Care at So Energy since October 2025. Prior to this role, Ashley held various senior positions at Southern Water from June 2006 to September 2025, including Head of Customer Service, Chief Customer Officer, and Head of Business Customer Services, where responsibilities included managing multi-channel operations, customer engagement, and digital product development. Ashley's career also involved overseeing wholesale market services and technical planning at Southern Water. With a Mini Executive MBA from the University of Chester and a commitment to inclusivity as co-chair of the LGBTQ+ Employee Resource Group, Ashley demonstrates a strong dedication to both professional excellence and community advocacy.