Belong
- Tour Scheduling Coordinator
Tour Scheduling Coordinator
Philippines
Job description
Our mission is to create authentic belonging experiences for those who own much-loved homes, and those longing for that feeling.
Belong is changing what it means to rent a home by putting people first. It’s where hospitality meets consumer real estate—and it’s about to redefine an entire industry. We’re backed by Andreessen Horowitz (a16z), GGV Capital, and Battery Ventures, just to name a few of our all-star investors.
This job is all about managing schedules and labor efficiently and tour request fulfillment speed; we’re looking for someone who can ensure our potential residents start their Belong experience through tours. You will work very closely with the Leasing Advisors team to get the home Loved quickly.
Role Responsibilities
- Verify homes in assigned markets are in show ready status and ready for in-person tours.
- Efficiently schedule in-person and virtual tours for all assigned homes, adhering to team scheduling standards and utilizing both internal and external (Showami) resources.
- Respond quickly to potential resident inquiries regarding tours, focusing primarily on fulfillment of private tour requests and guiding them through the next steps post-tour.
- Manage and coordinate Home Coordinator schedules efficiently, ensuring ample coverage at all times for assigned markets to fulfill both tour requests and pro service requests.
- Collaborate cross-functionally with other teams and proactively action on feedback surfaced during tours to maintain positive tour experiences.
- Foster positive feedback from potential residents, promptly resolving any negative feedback to uphold Belong’s high service standards.
About You
- You are customer-centric: you are able to be empathetic, passionate and helpful when facing our community members.
- You are a strong communicator: you feel comfortable communicating verbally and in writing internally and externally.
- You are a proactive problem solver: you are able to expect situations before they are being reported to you and are quick to resolve, leveraging all resources available to you.
Requirements
- Strong previous customer-facing and operational role experience. Minimum 1-2 years of experience.
- Task management and any other coordinating experience are highly preferred.
- Excellent verbal and written communication skills.
- Project/task management experience preferred.
- Able to work well with others and under pressure.
- Intercom & Google Suite experience required.
KPIs:
- Median number of Tour Attendees per home (within first 21 days of listing) to be >=8
- First Tour scheduled within <2 days from Listing Published
- Avg. Tours Completed per Home
- CSAT, Post Tour & Tour Requests Surveys
- Intercom, Responsiveness SLA, 90%+
- Intercom, Tour Request Fulfillment, 90%+
Compensation and schedule:
5 USD/h
Monday - Friday, 11:00am - 7:00pm PST
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.