Jesse Cardoso da Silva

Jesse Cardoso da Silva currently serves as an Analista de Helpdesk at Beltis since January 2023, where responsibilities include monitoring and analyzing incidents using ZABBIX, managing incident escalation, opening occurrences, and providing remote support to users of the Prefeitura de São Paulo's systems and tools. Prior to this role, Jesse worked as an Aprendiz at Santander Brasil from March 2021 to July 2022, focusing on infrastructure management, equipment availability, and supporting technical incidents alongside other teams to enhance digital service efficiency. Jesse is pursuing a degree in Technology da Informação at Uninove - Universidade Nove de Julho, expected to complete in June 2024.