Hugo Silva

Hugo Silva currently serves as the Head of Customer Service at Ben & Frank, where responsibilities include overseeing customer service operations across various countries, implementing best practices, and driving operational excellence. Previous experience includes roles as Onboarding Operations Manager at Postmates Inc., where involvement in the launch of the international market in Mexico City was notable, and Customer Service Manager at Rocket Internet SE. Hugo also held positions as Head Teacher at Instituto Politécnico Nacional, Trainer at ITOPS México, and Sales Executive at Pezurbano and Groupalia. Early career highlights include specialized crisis intervention at SAPTEL CRM and technical support for Hussmann. Education includes multiple Master's degrees in Business Administration and Clinical Psychology, as well as a degree in Thanatology.