Daniel Novak

Daniel Novak has a diverse work experience spanning over the course of several years. Daniel is currently working as a Sr Team Lead in Bench Accounting, a position they started in 2023. Prior to this, they served as a Customer Experience Manager at Parkland Corporation from 2019 to 2022. In this role, they redesigned and scaled the customer experience model and NPS strategy, improved CSAT and NPS, and strengthened relationships with leadership teams and external stakeholders. Before joining Parkland Corporation, Daniel worked at Shaw Communications, where they held various positions, including Loyalty Care Supervisor, Technical Support Supervisor, Loyalty Care Frontline Agent, and Contractor/Customer Solutions. In these roles, they achieved bottom-line results, implemented decision-making processes, supervised teams, and built customer relationships.

Daniel Novak attended Capilano University from 2006 to 2012, where they earned a Bachelor of Business Administration (B.B.A.) degree. No specific field of study was mentioned.