Lily E. has extensive experience in wealth management and customer engagement, currently serving as General Manager for Margin Lending and Wealth Management at Bendigo and Adelaide Bank since October 2019, while also holding the position of Head of Leveraged since July 2023. Previously, Lily E. worked at CommSec as Head of Customer Engagement from January 2013 to October 2019, overseeing customer onboarding, retention, practice management, and performance reporting. Additionally, Lily E. led customer experience initiatives at Bendigo Bank from February 2011 to March 2013 and held a similar role at Leveraged from December 2003 to 2011, focusing on services and relationship management. Earlier in the career, Lily E. managed the Equity Markets Service Team as Trading Floor Manager at Westpac Broking from 1995 to 2002. Formal education includes an Executive MBA in Business Administration and Management from the University of Technology Sydney, completed between 2005 and 2008.
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