Veronica Tirelli

Veronica Tirelli is the Customer Support Manager at Bending Spoons. Veronica has previously worked as a Marketing and Business Development Assistant with the China International Broadcasting Network and as a Fashion Customer Care Manager with TFour Business Solutions Company.

Veronica has a wealth of experience in customer service and satisfaction. In their previous role as Fashion Customer Care Manager, they were responsible for coordinating a team of 20 members, planning customer happiness solutions, moderating phone, email, and social media channels, and editing content. Veronica also provided feedback and analysis to identify trends and needs for service improvement.

In their current role as Customer Support Manager at Bending Spoons, Veronica is responsible for overseeing customer support operations and ensuring that customers are satisfied with the company’s products and services. Veronica is also responsible for training and development of customer support staff.

Veronica Tirelli received their Master's degree in Foreign Languages for International Mangement from Università Cattolica del Sacro Cuore. Veronica also has a Certificate in Intensive Chinese Language Course Study from Beijing Language and Culture University. Veronica Tirelli's Bachelor's degree is in Foreign Languages for International Relations from Università Cattolica del Sacro Cuore. Veronica also has certification from Google, under patronage of IAB Europe in Made in Italy - Eccellenze in digitale.

Veronica Tirelli reports to Luca Ferrari, Co-founder & CEO. They work with Luca Querella - Co-founder, Irene Pozzi - Data Protection Officer, and Juste Jaseviciute - Content Manager.