Melissa McCollough

Melissa McCollough is an experienced Account Consultant at Bene-Care, Inc. since November 2022, focusing on customer service and assistance during Open Enrollment. Previously, McCollough served as an Account Coordinator, where responsibilities included creating client proposals, facilitating group enrollments, and handling confidential information. Prior roles include CSR at HealthNow New York Inc., providing first-call resolution for member service inquiries, and Tech Support Lv2 Representative at Charter Communications, supporting business customers. Additional experience includes project management at Ricoh Americas Corporation, dispatching at Erie County Medical Center Corporation, clerical duties at Heritage Center, and leading customer service initiatives at P&A Group, Inc. McCollough's career began as a Market Development Administrator at Ingram Micro, managing customer relationships in the technology sector.