Kevin Nichols

Kevin Nichols has extensive experience in customer success and management roles in the insurance technology industry. Kevin is currently the Vice President of Customer Success at benefitbay™, where they focus on delivering solutions that simplify employers' rapid deployment of Individual Coverage Health Reimbursement Arrangements (ICHRA). Kevin'sresponsibilities include plan modeling and compliance support for employers, as well as plan selection and enrollment support for employees.

Prior to their current role, Kevin worked as the Vice President of Customer Success at a stealth startup in 2021. Kevin also served as the Sr. Manager of Customer Success at FINEOS from August 2020 to April 2021. FINEOS is a leading provider of core systems for life, accident, and health insurers globally. During their time at FINEOS, Kevin managed customer success initiatives and worked closely with large group life and health carriers in the US and life insurers in Australia.

Before joining FINEOS, Kevin held various customer success roles at Limelight Health from March 2015 to August 2020. Kevin started as a Customer Success Manager and later became a Senior Manager, focusing on providing exceptional support and guidance to clients in the insurance industry.

Overall, Kevin Nichols has a strong background in customer success, with a particular focus on insurance technology and helping employers and employees navigate complex benefits solutions.

Kevin Nichols attended Simpson University from 2000 to 2004, where they obtained a Bachelor's degree in Business Administration and Management, with a focus on General studies.