Kristy C.

Kristy C. is a seasoned professional in client technical support and customer service, currently serving as a Client Technical Support Specialist III at Benevity since June 2022. With a strong background in B2B SaaS software, Kristy effectively addresses client inquiries and collaborates with internal teams for optimal solutions. Previous experience includes roles as a Customer Support Engineer at AMCS Group, where Kristy supported TRUX Route Management software and provided troubleshooting assistance, and as an ITSM Operations Analyst at D2L, focusing on root cause analysis and change management. Kristy's extensive tenure at BlackBerry involved leadership in the IT Operations Center and coordination of major incident responses. Early career experiences include community services support at IGLOO Software and product operations at LiveHive Systems, showcasing a diverse skill set in technical support and customer engagement.