IVAN ROCES RODRIGUEZ

Ivan Roces Rodriguez has worked in a variety of roles since 2000. Their first job was as a Coordinator of Customer Service at the Hipódromo Municipal Gijon. In 2002, they became a Human Resources Technician at Grupo Select (now Randstad). In 2003, they were a Human Resources Manager at Grupo Suman. From 2005 to 2012, they held various roles at IKEA Group, including Responsible for After-Sales, Call Center and Services (Customer Support & Logistic Service Manager), Responsible for the Buying Process (Buying Process Manager), and Coordinator of the Cash Line (Cash Line Manager). In 2013, they became Responsible for After-Sales and Call Center at Alisys. In 2014, they were Responsible for the Contact Center Project at ALN Grupo. Since 2015, they have been the Head of the Customer Care Department at Beonprice, where they are responsible for the design of the department, management of an international Customer Care team, design of procedures and operational work, OKRs and Key Results associated, KPIS department, and SLA for customers.

Ivan Roces Rodriguez has a Licenciado en Derecho from Universidad de Oviedo between 1994 and 1999. In 2003, they obtained a Master en Organización y Dirección de Recursos Humanos from Escuela Alta Gestión Empresarial. IVAN also obtained a Técnico Superior in Prevención de Riesgos Laborales from RL Prevención Laboral S.L. in 2003-2004. In 2019, they obtained a Beonprice Certificate Basics Revenue Management from Beonprice. In 2015, they obtained a Certificado de Profesionalidad Nivel 3 U.E: Docencia de la Formación Profesional para el Empleo from SEPE.