Jessica Olson

Jessica Olson is a Third Party Risk Analyst at Berkshire Bank, where Jessica leads a team responsible for daily, monthly, quarterly, and yearly KPIs for sales, service, and performance. Jessica has experience as a Quality Assurance and Training Assistant, evaluating calls and coaching agents on procedures. Previously, Jessica worked at The Hanover Insurance Group as an Insurance Service Professional. Jessica also has experience in fraud prevention at Santander Bank and Digital Federal Credit Union. Additionally, Jessica has a background in processing HAMP modifications at HSI Trust and worked as a Teller at Central One Federal Credit Union. Jessica holds a CORe Credential of Readiness from Harvard Business School Online.