Ana Chaparro

Ana Chaparro has over 17 years of experience in customer service and quality assurance, currently serving as a Country Manager, QA Manager, and Trust & Safety Coordinator at Besedo since February 2015. Prior to this, Ana worked at Teleperformance Colombia from July 2011 to February 2015 in various roles, including Quality Assurance Analyst, ACE Senior Specialist, Quality Assurance Specialist, and Customer Service Representative, focusing on customer satisfaction and quality monitoring for AT&T services. Earlier experience includes customer service for TracFone and Net10 Wireless at BILATERAL and warehouse management at Merit Medical Systems, Inc. Ana recently enhanced professional qualifications through programs in Business Administration and Lean Six Sigma.