Trish Wethman

Trish Wethman has extensive experience in customer-focused roles. Trish currently serves as the Chief Customer Officer at Best Egg, where they lead the implementation of customer-focused strategies and drives organizational adoption of the company's Purpose Statement and CX Vision. Trish has also achieved a high customer satisfaction ranking and implemented an Innovation & New Product Development function within the organization. Prior to their current role, they held the position of Senior Director, Experience & Insights at Best Egg, where they designed and implemented a Voice of Customer program and led the development of a customer community platform.

Before joining Best Egg, Trish worked as the Director of Member Experience at Citadel Federal Credit Union, where they focused on creating a holistic, member-focused experience. Trish also served as the Director of Customer Experience & Innovation at AmerisourceBergen and held customer advocacy and innovation management roles at Transamerica. Additionally, Trish has diverse experience in business process improvement, program management, and training at Rovi Corporation.

Overall, Trish Wethman has leveraged their expertise in customer experience, innovation, and organizational change management to drive customer-focused cultures and enhance the customer journey in various organizations.

Trish Wethman has a Bachelor of Arts degree in Politics from Saint Joseph's University. Trish also attended the Academy of Notre Dame, although no specific degree or field of study is provided. In terms of additional certifications, Trish obtained a Professional Member certification from the Customer Experience Professionals Association in January 2017. Trish also holds the Certified Collaboration Architect certification from The Innovation Games Company, obtained in October 2014. Additionally, Trish has a Graduate Certificate in Workplace Learning and Performance Improvement from Pennsylvania State University - Great Valley Graduate Center, with the specific month and year of obtaining this certification not provided.