James Gathen

James Gathen is a seasoned customer service professional with extensive experience in leadership roles across various companies. Currently serving as Sr. Manager of Customer Service at Bestpass since September 2018, Gathen has progressed from Customer Service Representative to Customer Service Manager and Team Lead. Prior to Bestpass, Gathen held positions at Ayco, a Goldman Sachs Company, as Program Administrator and at CommerceHub as Vendor Support Representative II, focusing on technical support and supplier relations. Gathen's banking experience includes roles at Capital Bank and First Niagara Bank, where responsibilities ranged from branch supervision to teller training and operational auditing. Gathen holds an Advance Certificate in Leadership and Change Management and a B.S. in Business Administration from The College of Saint Rose.