Marie-Richard Babo

Marie-Richard Babo is a seasoned professional in customer service operations with extensive experience across various companies and regions. Currently serving as the Customer Service Operations Manager for Africa at Betclic Group since March 2023, Marie-Richard is focused on enhancing customer experiences for African gambling enthusiasts. Prior to this, Marie-Richard held leadership positions at Wave Mobile Money, overseeing customer support teams in Ivory Coast and Benin, and managing a team of 320 during a significant expansion period. Earlier experiences include multiple managerial roles at GROUPE MEDIA CONTACT, where responsibilities encompassed the management of contact center operations, project management, and performance optimization across multiple countries. Marie-Richard holds a professional degree in Commercial Techniques and Marketing from Université d'Abomey-Calavi, complemented by additional higher education in marketing and applied economics.