Dina B. is an experienced Senior Technical Support Engineer who has worked in various companies providing technical support to users both on-site and remotely. With a background in Information Technology Systems, Dina has a strong foundation in troubleshooting software and hardware problems. Dina's expertise includes utilizing platforms such as Active Directory, SCCM, and Service Now for managing user accounts, software deployment, and ticketing systems. Throughout their career, Dina has demonstrated proficiency in setting up, configuring, and troubleshooting devices such as laptops, mobile phones, and printers. Dina's dedication to providing second and third level end-user support showcases their commitment to resolving IT-related issues efficiently.
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