Felipe Ducioni

Felipe Ducioni is an experienced IT support analyst with a strong background in managing technical teams and providing comprehensive support across various systems. Currently employed at Betha Sistemas since September 2018, Felipe oversees support for CRM, ERP, JIRA, and HR systems, efficiently managing and prioritizing a high volume of service requests. Previously, as a team leader at Goes e Nicoladelli Advogados from July 2015 to June 2018, Felipe directed a technical support team, analyzing performance metrics and ensuring effective remote and onsite support. Felipe began the professional journey at Angeloni from March 2014 to July 2015, assisting with phone and chat support. Felipe holds a degree in Information Technology Management from Universidade do Sul de Santa Catarina and a technical degree in Computer Maintenance from CEDUP.