Inessa Suscika

Inessa Suscika is an accomplished technical manager with extensive experience in the online gaming industry, currently serving at Betsoft Gaming since December 2021. Known for driving operational efficiencies, key achievements include overhauling the technical support ticketing system, which reduced resolution time by 40% and enhanced customer satisfaction. Prior to this, Inessa worked as a Business Account Manager at NDA iGaming from 2017 to 2021, where technical expertise was combined with strategic management to optimize support processes. Additionally, Inessa held the position of Vice Chief Executive Officer at "One Off Couture" TM from 2009 to 2017, contributing to strategic direction and operational management. An early career included roles as Building Manager and Office Manager, focusing on operational efficiency and tenant satisfaction. Inessa holds a Bachelor's degree in Business Administration and Management from Rēzeknes Tehnoloģiju akadēmija.