Program Manager, Partner Capacity Support

About BHT  Better Health Together (BHT) has been leveraging experience, knowledge, and resources to coordinate action and address local and regional health inequities across Ferry, Stevens, Pend Oreille, Spokane, Lincoln and Adams counties and the Reservations of the Kalispel Tribe of Indians, the Spokane Tribe of Indians, and the Confederated Tribes of the Colville reservation since 2014.

About the Community Care Hub  BHT is now working across health care and social service delivery systems to create a coordinated Community Care Hub (CCH) so that all members of our community have access to the resources they need to thrive and be healthy. We were founded on the principle that when we step back and let the local community lead, we find the most equitable and sustainable solutions to some of our most complex problems. 

About the Position The Program Manager - Partner Capacity Support will manage a network of social care network (SCN) partners and is responsible for ensuring partners not in a contractual relationship for direct service work with BHT, are getting the technical assistance and capacity-building support meet future contractual standards for care coordination.  Program Manager - Partner Capacity Support is tasked with identifying and preparing agencies and partners that will enhance network adequacy and strengthen the hub's health equity impact. This role will work to identify emerging and resource partnership opportunities and all SCN partner development needs. This includes but is not limited to working across teams and using data to engage and assess partner services, types, and capacity to develop and expand the Hub’s Social Care Network (SCN). Using continuous quality improvement processes and feedback from SCN partners and their workforce, they will work to meet partners' needs and develop ongoing partner development and capacity growth.

• Lead efforts to build the capacity of CBOs to engage in care coordination.
• Develop strategies to strengthen CBO infrastructure, enabling active participation in the network.
• Identify and support CBOs outside the social care network to meet quality standards and become contracted partners
• Support the SCN in meeting performance goals by supporting regularly monitoring of current referral and enrollment rates to phase in emerging partners ready to contract with the BHT hub.
• Implement initiatives to prepare CBOs for effective participation in the network.
• Oversee tailored technical assistance (T/TA) for CBOs based on specific needs.
• Support administrative and programmatic capacity building to ensure CBO readiness.
• Coordinate resources for specialized support in areas like data management, legal compliance, service delivery, and performance monitoring.
• Develop and manage comprehensive T/TA plans aligned with CCH goals to enhance CBO operational readiness.
• Regularly assess CBO readiness and provide ongoing support as needed.
• Engage with potential and current partners to understand their needs and capabilities.
• Foster collaborative relationships among CBOs, encouraging knowledge sharing and mutual support.
• Use CBO feedback to shape capacity-building and technical assistance strategies.
• Regularly evaluate capacity-building and T/TA programs, ensuring they adapt to the network's evolving needs.
• Utilize program technology systems to carry out programmatic functions (e.g. Care Coordination Systems, Asana, Fluxx, and Sharepoint)
• Develop an annual program workplan in collaboration with supervisor.
• Lead all project team meetings with agendas, following up with meeting notes, ensuring all relevant data is organized in SharePoint files for annual audit compliance.
• Support annual budget creation and monthly management with supervisor/Director.

• Initiative to learn and enhance skills that promote anti-racism cultural responsiveness, and an understanding of systems of oppression and their impact on health outcomes

Qualifications 

• 5+ years of Subject Matter Expertise
• 3+ years of Leadership and Management Expertise
• Excellent program development, management, and leadership skills
• Solid organizational and time-management skills; consistently delivering on established schedules, guidelines, protocols, and deadlines
• Understands and effectively manages all requirements for contracts/grants under their management, including program assurances
• Experience with invoice processing and/or managing to a budget
• Proficiency in technology in a productive and efficient way
• Able to prioritize and multi-task in a fast-paced work environment
• Excellent interpersonal, verbal, and written communication skills necessary to communicate effectively with internal and external partners
• Demonstrate attention to detail, accuracy, and precision
• Knowledge of health disparities and social determinants of health
• Knowledge of community-based workforce
• Knowledge of Quality Improvement Measures and Processes
• Experience identifying equity concerns and how to address them
• Related lived experience that demonstrates the skills and qualifications listed above

 Peak Performer Expectations 

• We care about our vision and know we are making a difference through our work.
• We value individual contribution and the power of the team.
• We build relationships that drive desired results.
• We commit to evolution through creative and innovative solutions.
• We practice leadership, preparedness, and self-awareness.
• We are forward-thinking creators of high-quality products and experiences.
• We practice open, thoughtful, and active communication.
• We practice personal ownership, investment, and accountability.
• We are courageous in sharing ideas, stepping outside our comfort, asking for guidance, and sharing honest feedback with others.
• We take care of our own well-being and support others in their efforts to do the same.

Working Conditions 

This position requires the ability to: 

• Remain in a stationary position for prolonged period of time;
• Move/traverse within a multi-level office space, to/from community partner locations, and various meeting spaces;
• Often move/transport equipment, supplies that may exceed 30 pounds;
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer; and
• Communicate frequently, effectively, and accurately with internal and external partners.

Environmental Conditions 

Generally, in an office environment with visits to external environments that require traveling to and from various locations within the BHT region of Spokane, Lincoln, Pend Oreille, Stevens, Ferry and Adams County and occasionally to the west side of the state. Post-COVID, BHT has adapted a hybrid work approach, encouraging in-person meetings with team members and community partners. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.  Disclaimer: This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All BHT employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization. An employee and/or supervisor may instigate a desk audit should additional duties result in a 10% differential from agreed upon job description for a sustained period of time and not temporary in nature.