Susan Gifford

Susan Gifford has over 19 years of work experience in various roles. Susan started their career at Gwinnett County Police in 2002, where they served as a Communications Officer IV and later became a 911 Supervisor. In this role, they were responsible for the daily operation and supervision of personnel in the 911 Center.

In 2012, Susan joined the City of Roswell E911 as a Communications Manager. Their responsibilities included overseeing the technical, administrative, and financial operations of the 911 Center. Susan also played a crucial role in recruiting and selecting new employees.

In 2015, Susan joined LivePerson as a Strategic Account Manager. Susan managed relationships with the largest revenue-generating accounts in the Real Estate division. Their duties included onboarding, training, and daily management of clients. Susan also analyzed the financial performance of accounts and identified potential revenue streams.

During their time at LivePerson, Susan also worked as a Senior Customer Performance Manager. In this role, they built relationships between customers and the Chief Analytics Officer (CAO). Susan facilitated code implementation, trained customers on messaging platforms and data tools, and delivered account performance reviews. Susan also supported the contract and renewal process and provided enhancement suggestions to Product Management and Development.

Susan's most recent role was at BetterBot, where they held several positions. Susan started as a Manager of Customer Success, focusing on conversational AI. Susan then became the Director of Customer Success in February 2020, responsible for optimizing customer satisfaction and success. Eventually, they took on the role of Director of Operations and Client Success. Currently, they hold the position of Head of Client Services at BetterBot.

Overall, Susan Gifford has gained extensive experience in client services, operations, customer success, and communications management throughout their career.

Susan Gifford completed their high school education at Sprayberry High School from 1978 to 1982, earning a High School degree. In 2001, they enrolled at Georgia Gwinnett College where they studied Psychology for three years, until 2004. After that, Susan obtained an Associate's degree in Psychology from the same institution, though the exact dates are not provided. Furthermore, they attained certifications in All Public Safety Certifications, but no information regarding the institution or the specific dates of obtaining those certifications is provided.