Ana de Sousa

Ana de Sousa is a Customer Care Executive at BetWarrior since August 2023, responsible for customer interactions via email, chat, and phone, along with managing withdrawals, deposits, bonuses, and account limitations. Prior to this role, Ana served as a Learning Operations Associate at Accenture from April 2023 to August 2023, where responsibilities included creating and supporting courses for new hires and internal clients across six LATAM countries. Ana's earlier experience as a Commercial Analyst at Wabi-YOP involved analyzing performance metrics to enhance service quality across the company's network in multiple LATAM countries from February 2020 to October 2022. Additionally, in early 2020, Ana worked as a Support Analyst at YOPDev, focusing on customer satisfaction and improving complaint management. Currently pursuing a Bachelor's degree in Psychology at Universidad de Ciencias Empresariales y Sociales, with an expected completion date in August 2025.