Ella Shepherd

Ella Shepherd is a dedicated professional with experience in customer care, sustainability, and the arts. Currently serving as a Customer Care Executive at HURR since August 2023, Ella assists customers with inquiries related to the renting and lending process. Prior to this role, Ella worked as a Sustainability Coordinator at New Look from August 2024 to July 2025, focusing on green claims, supply chain mapping, and risk assessment. Ella also held temporary positions as a Museum and Gallery Assistant at Artisan People Limited and as a Gallery Assistant at Van Gogh Alive, where customer interaction and support were key responsibilities. Earlier experience includes roles at UAL Arts Temps, Anthropologie Europe, and Ecotricity, encompassing roles in hiring assistance and domestic billing. Ella obtained a Bachelor of Science in Psychology of Fashion from the University of the Arts London and completed additional training in business promotion through Google Digital Garage.