Susan Kelso

Susan Kelso is a seasoned professional in customer experience and transformation, currently serving as Chief Experience Officer at Beyond Blue since August 2022, overseeing brand and marketing, experience design, data insights, and digital evolution. With extensive experience, Susan has held key positions such as General Advisory Standing Committee Member at auDA and Chief Customer Experience Officer at the Department of Transport, where efforts focused on integrated transport experiences in Victoria. Prior roles include leadership at Comparethemarket.com.au, Cushman & Wakefield, Virgin Australia, and consultancy at Valudriver, alongside significant operational roles at Lufthansa and Qantas. Susan holds multiple degrees from Swinburne University of Technology and a Certificate of Business Studies from William Angliss Institute.