Punith Kotian

Punith Kotian has extensive work experience in customer success and technical support roles. Punith started their career in 2019 at IBM as a Technical Support Associate, where they provided in-depth troubleshooting and coordinated with the incident management team for client software issues. Punith then progressed to the role of Senior Technical Support Specialist, where they analyzed process flows, worked with multiple client support desks, and created productivity data reports. In 2022, Punith joined Freshworks as a Product Specialist, actively managing the product backlog, analyzing customer use cases, and providing solutions and feedback to the product teams. Currently, they are working at Beyond as a Customer Success Associate, acting as the first point of contact for SMB clients, providing portfolio recommendations, and supporting internal CSM & SMB teams.

Punith Kotian's education history includes the following:

From 2016 to 2019, Punith attended SDM College of Business Management, where they pursued a Bachelor of Commerce (BCom) degree with a focus on Business/Commerce, General.

Prior to that, from 2014 to 2016, Punith was enrolled at Padua College of Commerce and Management in Nanthoor. However, the specific degree and field of study are not provided.

In addition to their formal education, Punith has obtained several certifications. In July 2021, they completed the CBAP Certification Course from Udemy. Punith also completed the Business Analysis Fundamentals course from Udemy in April 2021.

In January 2021, Punith completed the Agile Crash Course: Agile Project Management and Agile Delivery course from Udemy. In August 2020, they obtained the Velocity - ITSM & ITIL Basic certification from IBM.

Furthermore, Punith obtained the Data Science, Earning Advocacy Practitioner, and IBM Agile Advocate certifications from IBM in February 2020, and December 2019 respectively.