Shawn Hines is a skilled technology professional with extensive experience in software development, technical support, and database management. Currently serving as a Development Escalation Engineer at BeyondTrust since January 2018, Shawn specializes in investigating customer escalations related to PowerBroker Password Safe, fixing software bugs, and creating hotfixes. Prior roles include positions at LED Roadway Lighting as a Database Application Development and SharePoint Administrator, and various technical support roles at BlackBerry, where responsibilities included providing 24-hour on-call support and coaching analysts. Shawn's earlier career includes roles in workforce management, customer service, and IT support, with a foundation in computer science education from Dalhousie University.
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