Neelam Sachade

Neelam Sachade currently serves as the Customer Service Head at Airtel, overseeing customer services for Mobility (B2C), Enterprise (B2B), Broadband, and DTH in Maharashtra and Goa since September 2023. Prior to this role, Neelam held the position of Head of Customer Experience and Service at Vodafone Idea Limited from September 2018 to August 2023, where responsibilities included enhancing customer experience and managing contact centers. Neelam's extensive experience also encompasses various leadership roles at Idea Cellular Ltd and Reliance Communications, focusing on contact center operations, customer lifecycle management, and marketing initiatives. With an MBA in Customer Relation Management from Symbiosis Institute of Management Studies and a BCom from the University of Mumbai, Neelam has demonstrated a consistent commitment to improving customer engagement and satisfaction throughout a distinguished career.