Lucy Lai

Lucy Lai has a diverse work experience spanning various industries. Lucy started their career as a Front Desk Receptionist at Green River Community College from September 2007 to September 2009. In 2011, they worked as a Marketing Intern at Vian Hunter-House of Fashion and participated in an Entrepreneurship Program as a Personal Stylist at Stella & Dot.

Lucy then moved on to Wells Fargo in 2012, where they worked as a Customer Service & Sales Representative. During their time there, they achieved 20% above the sales target and received recognition for achieving the highest personal sales level of the quarter.

In 2013, Lucy joined Bank of America as an Operations Representative, handling over 1000 commercial payment transactions daily and providing timely customer service and support. Lucy also worked at DBS Bank as a Business Assistant, collaborating with internal teams and performing market research and analysis from November 2013 to October 2014.

From 2014 to the present, Lucy has been working at BICS in various roles. Lucy started as an International Collection Assistant and gradually advanced to become an International Collection Analyst, International Collection Expert, and ultimately, an End-to-end Billing and Settlement Expert. In their current role as a Messaging Manager, Lucy assesses and enhances customer profitability, negotiates pricing and business proposals, and facilitates sales calls to achieve sales goals.

Throughout their career, Lucy has demonstrated strong analytical, communication, and relationship-building skills. Lucy has a track record of effectively managing client relations, reducing aging debt, and maximizing efficiency through software development projects.

Lucy Lai obtained their Bachelor of Arts (BA) degree in Marketing from the University of Washington - Michael G. Foster School of Business, where they studied from 2009 to 2011. Prior to that, they completed their Associate of Arts (AA) degree in Business Administration at Green River College, where they studied from 2007 to 2009.

Lucy Lai has also obtained several additional certifications. In 2011, they earned a Retail Management Certificate from the University of Washington. In 2013, they obtained the Professional Test on Trust Businesses certification from the Trust Association of Republic of China and the Structured-Product Sales Personnel certification from the Taiwan Academy of Banking and Finance. In 2016, they acquired the Project Management certification from Big Wheel Management Systems. Most recently, in 2022, they obtained the Essentials in Sales Skills certification from Vlerick Business School.

Furthermore, Lucy Lai also pursued additional courses to enhance their skills. Lucy completed the Advanced Communication Skills course at Expert Academy, achieved a French C1 level certification at the Alliance française de Bruxelles-Europe, and participated in the Negotiation for Success course at Expert Academy. However, the specific months and years of completion for these courses are not provided.